Welcome to Guestmatch.
Guestmatch (“us”, “we”, or “our”) operates all web sites under the guestmatch.app domain and the Guestmatch mobile application (hereinafter referred to as “Service”).
SERVICE means any web site under the guestmatch.app domain and the Guestmatch mobile application operated by Guestmatch.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name, last name and/or full name
- Address, State, Province, ZIP/Postal code, City
- Date of birth, gender, sexual orientation, photos of yourself
- Location data
- Device push tokens for sending push notifications
- Cookies and Usage Data
We may use your email address to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you, but only with your explicit permission while using Service. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in those emails or contacting the Guestmatch customer support team.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We may use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies may be also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we may use:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
- Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
- Google Analytics
- Meta Pixel
- LinkedIn Insight Tag
5. Use of Data
Guestmatch uses the collected data as strictly necessary for various purposes:
- to provide and maintain our Service;
- to notify you about changes to our Service;
- to allow you to participate in interactive features of our Service when you choose to do so;
- to provide customer support;
- to gather analysis or valuable information so that we can improve our Service;
- to monitor the usage of our Service;
- to detect, prevent and address technical issues;
- to fulfill any other purpose for which you provide it;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
- to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
- in any other way we may describe when you provide the information;
- for any other purpose with your consent.
6. Retention of Data
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
Other cases. We may disclose your information also:
- to our subsidiaries and affiliates;
- to contractors, service providers, and other third parties we use to support our business;
- to fulfill the purpose for which you provide it;
- with your consent in any other cases;
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Security of Data
10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at email@example.com.
In certain circumstances, you have the following data protection rights:
- the right to access, update or to delete the information we have on you;
- the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
- the right to object. You have the right to object to our processing of your Personal Data;
- the right of restriction. You have the right to request that we restrict the processing of your personal information;
- the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
- the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
According to CalOPPA we agree to the following:
- users can visit our site anonymously;
- users are able to change their personal information by emailing us at firstname.lastname@example.org.
12. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
What personal information we have about you. If you make this request, we will return to you:
- The categories of personal information we have collected about you.
- The categories of sources from which we collect your personal information.
- The business or commercial purpose for collecting or selling your personal information.
- The categories of third parties with whom we share personal information.
- The specific pieces of personal information we have collected about you.
- A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
- A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
- To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.
To stop selling your personal information. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law.
If you submit a request to stop selling your personal information, we will stop making such transfers.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) to email@example.com.
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
13. How Your Data Is Visible To Other Users
In order to create an account, you may be asked for personal information such as your email address and name.
Email addresses are essential to Service as identifiers of ownership over your account, and are also used for you to access your account. We never share your email address with other users, as it is only visible to you.
Your name is visible to other users as it should serve as a means of identification to other users of Service, but it does not necessarily need to be your legal name.
In order to fill out your account preferences and be able to fully use all features of Service, you may be required to provide additional information such as photos of yourself, your date of birth, gender, gender preferences for other users you may wish to contact, and your location. We use this data just so that the Service can be effectively provided to all users according to our Use of Data, and do not plainly disclose that data to other users when there is no need to do so outside the scope of the Service.
Your date of birth, gender, gender preferences and location may not be explicitly shown to other users or fully accessible to them, but they may be partially or fully inferred by other users based on factors such as you being suggested as a potential match according to their own preferences in Service, or the display of useful information such as your age, approximate distance or country.
Information in open text fields such as your tagline and bio is visible to other users of Service, as it serves as a way for them to obtain more information about you that you decide to disclose. We highly recommend you to ensure that you do not disclose information that you might not want others to be able to obtain in your profile information.
Other users may be able to identify spaces that you are participating in, even if that information may not be explicitly provided.
Any messages exchanged between users in chat conversations are only accessible to members of that conversation.
We provide functionalities to hide your profile, report other users and block other users from interacting with you if you find any reason to do so.
14. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties may have access to some of your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We do not share your data with any other third party companies outside of the ones necessary for our Use of Data.
To the fullest extent, we redact or anonymize any Personal Data that might not be strictly necessary for our Use of Data for each of our Service Providers.
We may use third-party Service Providers to monitor and analyze the use of our Service, such as:
Google Analytics 4
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service.
We do not share your Google Analytics data with any other Google products or services, and collect it for internal use only.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
Firebase is an analytics service provided by Google Inc.
For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: https://policies.google.com/privacy
Facebook Ads conversion tracking (Meta Pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Meta advertising network with actions performed on our Service. The Meta Pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
LinkedIn Insight Tag
LinkedIn conversion tracking (LinkedIn Insight Tag) is an analytics and behavioral targeting service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on our Service. The LinkedIn Insight Tag tracks conversions that can be attributed to LinkedIn ads and enables to target groups of Users on the base of their past use of our Service.
Meta Events Manager
Meta Events Manager is an analytics service provided by Meta Platforms Ireland Limited. By integrating the Meta Pixel, Meta Events Manager can give us insights into the traffic and interactions on our Service.
AppsFlyer is an analytics service provided by AppsFlyer Ltd. AppsFlyer allows us to measure the results of some of our advertising campaigns.
16. Tag Management
This type of service helps us to manage the tags or scripts needed on our Service in a centralized fashion.
This results in the Users‘ Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager
Google Tag Manager is a tag management service provided by Google LLC.
17. CI/CD Tools
We may use third-party Service Providers to automate the development process of our Service.
CircleCI is provided by Circle Internet Services, Inc.
CircleCI is Continuous Integration, a development practice which is being used by software teams allowing them to build, test and deploy applications easier and quicker on multiple platforms.
18. Live Chat Platforms
This type of service allows Users to interact with third-party live chat platforms directly from the pages of our Service, in order to contact and be contacted by this our Service‘s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
We may use third-party Service Providers such as:
Crisp is a service that allows for real-time customer support via chat, and following up via email, to users browsing any of the web sites of our Service.
We do not share the data collected by Crisp with any other products or services, and collect it for internal use only, in order to effectively support each customer.
For more information on the privacy practices of Crisp, please visit the Crisp Privacy Statement web page: https://crisp.chat/en/privacy
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
20. Behavioral Remarketing
Some of the remarketing services we may work with are:
Google Ads remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on –https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy
The Meta remarketing service is provided by Meta Platforms Inc.
You can learn more about interest-based advertising from Meta by visiting this page: https://www.facebook.com/business/help/182371508761821?id=176276233019487
To opt-out from Meta’s interest-based ads, follow these instructions from Meta: https://www.facebook.com/help/568137493302217
Meta adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Meta and other participating companies through the Digital Advertising Alliance in the USA (http://www.aboutads.info/choices) , the Digital Advertising Alliance of Canada in Canada (http://youradchoices.ca) or the European Interactive Digital Advertising Alliance in Europe (http://www.youronlinechoices.eu) , or opt-out using your mobile device settings.
The LinkedIn remarketing service is provided by LinkedIn Corporation.
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
Some personal data may be requested exclusively for legal purposes related to payments and tax compliance (e.g. identifying your tax location), such as your full name, billing address, tax ID and IP address. Your email address may also be collected in order to send you receipts or any other crucial payment-related information.
Some of the payment processors we may work with are:
We may use third-party Service Providers to send emails to your provided email address in order to complete certain operations during your use of Service, provide you with relevant information concerning your account, announce new features in Service or send marketing-related communications, among other purposes according to our Use of Data.
Some personal data may be shared with these Service Providers in order to contact you more effectively, such as your email address and first name.
Some of these emails may contain sensitive data that may help provide access to your user account, such as verification codes for user authentication. We follow security practices to ensure that this data is as secure as possible and inaccessible to anyone except the owner of the account, as well as any personal data inside the emails such as your name and email address.
Despite our best practices, the security and privacy of any sensitive data inside any emails that we send you cannot be guaranteed. We strongly recommend that you take care to protect your emails from any unwanted external agents and to inform yourself on adequate security practices during usage of Service in order to protect your account, such as using a secure email client, which we enforce to the fullest possible extent.
Some of the email services we may work with are:
Twilio’s Privacy Notice can be viewed at: https://www.twilio.com/legal/privacy
23. Push Notifications
We may use third-party Service Providers to send you push notifications in order to improve your experience while using Service and send you helpful messages.
Some of the push notification services we may work with are:
Their Privacy and Security Information can be viewed at: https://firebase.google.com/support/privacy
24. Content Hosting
Any profile pictures uploaded to Service from your account are public and visible and retrievable by other users, in principle.
Content shared in private conversations, such as images and video, is only visible and retrievable by users in the same conversation. However if someone gains access to your Content by illegitimate means outside the Service, they might be able to view and retrieve it. We recommend you to be judicious when sharing potentially sensitive Content with other users.
Some of the media/file hosting services we may work with are:
AWS S3 (Amazon Web Services)
We may use third-party Service Providers to collect data about your interactions with Service, in order to facilitate identifying and analyzing errors or security issues, improving the Service, and ensuring that Service is functioning properly, along with any other purposes in our Use of Data.
We redact and anonymize all personal data that does not serve any of these purposes, such as name, date of birth, gender, or any data that might indicate sexual orientation. We also omit or redact any potentially sensitive data such as credentials or payment related information.
The data that might be kept visible in order to aid our logging activities may include, but is not limited to, your email address and IP address.
Some of the logging services we may work with are:
Their Privacy Notice can be viewed at: https://newrelic.com/termsandconditions/privacy
26. Error Monitoring
We may use third-party Service Providers to collect errors that occur during your use of Service according to our Use of Data.
Any personal data collected for this purpose is redacted and anonymized, except when possibly necessary in order to effectively investigate and fix issues.
The data that might be kept visible in order to aid our error monitoring may include, but is not limited to, your email address and IP address.
Some of the error monitoring services we may work with are:
We take precautions to ensure that your data is kept secure and private in our databases.
Particularly sensitive data, such as the private messages you exchange with other users, is stored in an encrypted manner to ensure its privacy.
Some of the database hosting services we may work with are:
28. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
29. Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
31. Contact Us